Privacy Policy.
Last updated: October 1, 2026
Solid Systems Group respects your privacy. In this Privacy Policy, we explain which personal data we process via this website, why we do so, how long we retain it, and what your rights are.
1. Who is responsible?
Solid Systems Nederland B.V. trading under the name Solid Systems Group, is responsible for the processing of personal data via this website.
Jakobsstaf 2
4251 LW WERKENDAM
The Netherlands
Chamber of Commerce number 18051720
E | hr@solidsystemsgroup.eu
T | +31(0)88-234 0 234
I | www.solidsystemsgroup.com
2. What data do we process?
When you use our website or contact us, we may process the following data:
· Name, email address, phone number, and company details;
· The content of your message or request;
· Technical data, such as IP address, browser type, device information, and log data;
· Cookie and usage data, where applicable.
3. Why do we process this data?
We process personal data to:
· To handle your question or request and to communicate with you. We do this to take steps at your request prior to entering into an agreement, to perform an agreement, or based on our legitimate interest in handling business inquiries correctly;
· To ensure the website functions safely, reliably, and effectively. We do this based on our legitimate interest in security and continuity;
· To comply with legal obligations;
· To use non-essential cookies, only after you have given your consent.
4. Who do we share data with?
We only share personal data when necessary with hosting, IT, security, and website suppliers, with companies within Solid Systems Group for the handling of your request, or with competent authorities when we are legally required to do so. We make appropriate agreements with parties that process data on our behalf. We do not sell your personal data.
If a supplier processes personal data outside the European Economic Area, we ensure a valid transfer basis and appropriate safeguards. You can request more information about this via hr@solidsystemsgroup.eu.
5. How long do we retain data?
We do not retain personal data longer than necessary:
· Contact requests and correspondence: a maximum of 12 months after resolution;
· Technical log and security data: a maximum of 6 months after recording;
· Cookie and usage data: according to the terms in our Cookie Policy.
If a statutory retention period applies, we will retain the data for that period.
6. How do we secure data?
We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access, alteration, or disclosure.
7. Your rights
To the extent provided by the GDPR, you have the right to access, correct, delete, restrict the processing of, transfer your data, and object to processing. When processing is based on consent, you may withdraw that consent at any time.
You can submit a request via hr@solidsystemsgroup.eu. We will generally respond within one month and may ask you to verify your identity. You may also file a complaint with the competent privacy regulator. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
8. Cookies
More information about the cookies and similar technologies used, their purposes, retention periods, and how to adjust your preferences can be found in our Cookie Policy. Non-essential cookies are only placed after you have given your consent. You can change your choice at any time via cookie settings.
9. Changes and contact
Solid Systems Group may amend this Privacy Policy. The most recent version is always published on this website. The date at the top indicates when this Privacy Policy was last updated. For questions regarding privacy or the processing of your personal data, please contact us at hr@solidsystemsgroup.eu.